banu88 Privacy Policy
Your personal information is completely safe with us. This policy clearly describes how banu88 collects, stores, and protects your data.
1. Introduction
banu88 ("we", "us", or "the platform") operates a safe and reliable online betting platform for players in Bangladesh. We place the highest importance on the privacy of those who use our services. This privacy policy describes how banu88 collects your personal information, how it is used, who it may be shared with, and what your rights are.
By visiting our website banu88.lat or using our services, you are considered to have accepted the terms described in this privacy policy. If you disagree with any part of this policy, please refrain from using our services.
Important: This policy applies only to individuals aged 21 or older. Information from minors is not knowingly collected.
2. What Information We Collect
banu88 collects various types of information to operate its services properly. A detailed description of the information collected is provided below:
2.1 Registration and Identity Information
- Full name (in Bengali or English)
- Date of birth (for age verification)
- Email address
- Mobile number
- Username
- Password (stored in encrypted form)
2.2 Identity Verification (KYC) Information
- National ID (NID) number or passport number
- Scanned copy or photo of a government-issued ID
- Proof of current address (utility bill or bank statement)
2.3 Financial Transaction Information
- bKash, Nagad, Rocket, Upay mobile banking account numbers
- Bank account details (where applicable)
- Deposit and withdrawal history
- Transaction amounts and dates
2.4 Technical Information
- IP address
- Browser type and version
- Device type and operating system
- Session logs and access times
- Information collected from cookies and similar tracking technologies
2.5 Gaming Activity Information
- Play history and betting records
- Preferred games and betting patterns
- Bonus usage history
3. Purpose of Using Information
banu88 uses collected information only for legitimate and specific purposes. The main purposes for which we use information are described below:
Account Management
Information is used to create, verify, and manage your account. It is essential for completing identity verification (KYC) and ensuring secure transactions.
Security and Fraud Prevention
Information is used to ensure account security, detect fraud, and prevent illegal activity.
Financial Transaction Processing
Financial information is used to process deposit and withdrawal requests and to maintain accurate transaction records.
Customer Support
Information is used to resolve your issues, review complaints, and improve service quality. Our support team is available 24/7 to assist in Bengali.
Service Improvement
Gaming data is analysed to evaluate platform performance, develop new features, and improve the user experience.
Legal Compliance
Information is retained to comply with applicable laws and regulations, respond to requests from regulatory bodies, and fulfil legal obligations.
4. Responsible Gaming and Use of Information
banu88 gives the highest priority to responsible gaming. By analysing your gaming activity data, we can identify patterns that may indicate risky behaviour. Where necessary, we will alert you or recommend that you use responsible gaming tools.
To learn more about responsible gaming, visit our Responsible Gaming page.
5. Sharing Information with Third Parties
banu88 never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
- Payment Processors: Limited financial information necessary to complete transactions — including via bKash, Nagad, Rocket, Upay, and bank transfer — is shared with payment providers.
- Game Providers: Technically necessary information may be transmitted to game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe to operate games on their platforms.
- Technology Service Providers: Information may be shared with trusted service partners engaged in website hosting, cybersecurity, and technical infrastructure management.
- Legal Authorities: Information may be provided in response to lawful requests from courts or government authorities in accordance with applicable law.
- Anti-Money Laundering (AML) Verification: Information may be shared with relevant agencies to prevent illegal financial activity.
When sharing information with third parties, we ensure that they follow appropriate data protection standards and use the information only for the specified purpose.
6. Cookies and Tracking Technologies
The banu88 website uses cookies and similar technologies. Cookies are small data files stored on your device. They help us improve the quality of our services and personalise your experience.
Types of cookies we use
- Essential Cookies: Necessary for the core operation of the website. Without these, the service does not function properly.
- Functional Cookies: To remember your preferences and settings (such as language selection and login session).
- Analytics Cookies: To analyse website usage and improve performance.
- Security Cookies: For fraud detection and account protection.
Most browsers have options to control cookies. Please note, however, that disabling certain cookies may reduce the functionality of the service.
7. Data Retention Period
banu88 retains your personal information only for as long as necessary. We consider the following factors when determining the retention period:
- All information is retained while your account is active.
- Even after an account is closed, certain information may be retained for a defined period to meet legal obligations.
- Financial transaction records are retained for the period required under anti-money laundering laws.
- Once the retention period ends, information is securely deleted or anonymised.
8. Data Security Measures
We have implemented industry-standard security measures to protect your information:
SSL Encryption
All data is protected by SSL/TLS encryption. All communication between your browser and our servers is encrypted.
Password Hashing
Your password is never stored in plain text. It is stored securely using industry-standard hashing algorithms.
Security Monitoring
Our systems are monitored 24/7. Suspicious activity is detected and addressed immediately.
Secure Storage
Your data is stored on secure servers and backed up regularly. Unauthorised access is prevented.
Please note: Our support team will never ask for your password, mobile banking PIN, or OTP. Any such request is entirely fraudulent.
9. Your Rights
As a banu88 user, you have the following rights over your information:
- Right to Access: If you want to know what information we hold about you, contact us. We will provide full details within a reasonable time.
- Right to Rectification: If your information is incorrect or incomplete, you can request a correction. This can be done through your account settings or via support.
- Right to Erasure: In certain circumstances, you can request that your personal information be deleted. However, we are obligated to retain some information due to legal requirements.
- Right to Object to Processing: You can object to your information being processed for specific purposes.
- Right to Close Your Account: You can request to close your account at any time. All pending transactions must be settled beforehand.
To exercise these rights, contact our live chat support or send an email to [email protected].
10. Privacy Protection for Minors
banu88 is for individuals aged 21 or older only. We do not knowingly collect or process information from any minor. We ensure this through date-of-birth verification at the time of account registration.
If we become aware that a minor has registered, that account will be closed immediately and the associated information will be deleted.
11. Policy Changes and Updates
banu88 reserves the right to change or update this privacy policy when necessary. If significant changes are made to the policy, we will:
- Update the effective date at the top of this page.
- Notify registered users by email.
- Display an introductory notice on the platform.
Continued use of the service after any changes will be taken as your acceptance of the updated policy. For significant changes, you will be given the opportunity to review them consciously.
12. Contact Us
If you have any questions, comments, or concerns about this privacy policy, or to make any request regarding your information, please contact us:
Live Chat: 24/7 Bengali support available
Email: [email protected]
We typically reply to emails within 24 hours (Bangladesh Standard Time — BST, UTC+6). For urgent matters, please contact us via live chat.
You can find more details about banu88 on our About Us page. To learn about the terms of service, please read the Terms and Conditions page.